Microsoft Teams UX Research
Well Known for the Wrong Reasons?
Microsoft Teams is one of the leading communication platforms for professional enterprises and corporate packages. It's got messaging, online video calls, file uploads, the whole shebang. And yet, it is seen as one of the most flawed platforms on the market. My group's assignment in Winter 2025, was to break down why by conducting lots of UX research.
Early Methodologies
Our team conducted multiple early-game research methods to get a better understanding of exactly what we needed to research into, and get information on what kinds of questions we should ask users about Teams later in the pipeline. We conducted mind maps, heuristic evaluations, and competitive analysis between Teams, Slack, Discord, Zoom, and Google Workspace.
Data Visualization
After our early-game research, we hopped into Google Survey research where we could get a better understanding of where people's opinions truly landed on a scale. I reached out to a lot of coworkers or friends of coworkers that I knew who used Teams and gave them six questions on a 1-5 scale, and visualized that data so it could be quickly glanced at without losing information.
The Biggest Pain Point
After our extensive research spanning a couple months, our team was able to utilize our early-game analysis, the interviews, the surveys and the data from the surveys to pinpoint where customers of Microsoft Teams truly have their issues stem from:
The UI Navigation.
Teams' interface is hard to navigate and unintuitive, bringing unnecessary clicks and navigational frustration to users when trying to complete basic tasks within Microsoft Teams.
Well Known for the Wrong Reasons?
Microsoft Teams is one of the leading communication platforms for professional enterprises and corporate packages. It's got messaging, online video calls, file uploads, the whole shebang. And yet, it is seen as one of the most flawed platforms on the market. My group's assignment in Winter 2025, was to break down why by conducting lots of UX research.
Early Methodologies
Our team conducted multiple early-game research methods to get a better understanding of exactly what we needed to research into, and get information on what kinds of questions we should ask users about Teams later in the pipeline. We conducted mind maps, heuristic evaluations, and competitive analysis between Teams, Slack, Discord, Zoom, and Google Workspace.
The Biggest Pain Point
After our extensive research spanning a couple months, our team was able to utilize our early-game analysis, the interviews, the surveys and the data from the surveys to pinpoint where customers of Microsoft Teams truly have their issues stem from:
The UI Navigation.
Teams' interface is hard to navigate and unintuitive, bringing unnecessary clicks and navigational frustration to users when trying to complete basic tasks within Microsoft Teams.